We've got you covered

Basecare protection plans can provide up to 25 years of cover for your Allbase product along with a free maintenance plan and unlimited technical support.

Instant cover

With a Basecare warranty you become covered the moment your application gets approved, you will receive your documents via email and they can be accessed securely from the Basecare website.

Maintenance plan

Depending on the system, a free maintenance schedule will be generated to ensure surface optimisation throughout the service life of the product or system.

Easy transfer

A Basecare warranty can easily be transferred over to another owner in the event of a house sale, just give us a call and we will arrange the new paperwork to be created.

Hassle-free claims

Any Basecare claims can be made online, over the phone or directly with an Allbase representative or approved contractor.

No hidden fees

We have made our Basecare protection plans easy to understand with no hidden fees or charges, everything is upfront and laid out in plain English.

Dedicated customer support

In the unlikely event you have a problem, we're here to help anytime with our customer service and claims representatives.

WARRANTY LENGTH

The standard Basecare guarantee can be issued to non-approved installers and covers the materials supplied by Allbase. Approved Contractors are able to offer their customers Basecare+ which provides insurance backed protection and a unique first 5-year protection.

FIBRELAST

25 YEARS

FIBRECOAT

25 YEARS

GRAVELCOAT

15 YEARS

Installations

It's estimated more than two-thirds of problems associated with newly completed construction work is down to poor contractor workmanship. The quality of the product and the services we offer is only as good as the sum of its parts, and thats why we only approve the best contractors to apply our products and offer the Basecare protection.

Our nationwide network of approved contractors have to go through a strict application process and are selected on a number of core attributes including customer service skills, workmanship and sound business financials.

By choosing an Allbase Approved Contractor you can have peace of mind that the project will be carried out by a reputable and accredited installation company, using high quality Allbase products to ensure that your property will give you many more years of pleasure.

Liability insurance

All approved contractors must provide a copy of public, product and employees liability insurance documents and sign an indemnity agreement.

Financial checks

These are carried out to provide evidence that the contractors company is on a sound financial footing with sufficient resources to meet current and future obligations.

Contractor charter

Our contractors sign a charter which outlines the level of service and support needed to maintain approved status.

Basecare warranty options

Our Basecare warranties cover both standard DIY projects and professional installations performed by our nationwide network of approved installers.

Standard

The standard Basecare product warranty is available on all applicable systems when installed using the correct specification.

Installation

Allbase products installed by an approved contractor will give you the standard Basecare cover but will also include installation insurance provided by the contractor.

Basecare+

Along with the standard product warranty and the insurance backed installation work, Basecare+ provides a unique no quibble first 5 year protection guarantee.