What's included

Along with all the features and benefits you get from the Standard Guarantee, Basecare+ warranty adds an extra layer of protection to your project. From a dedicated project manager to approved installer visits this warranty provides all the help you need for your project.

Project manager

You will have access to a dedicated project manager from Allbase 7 days a week via our Basecare support line. They can help with product specifications, installation advice and any aftercare services you may need.

Free callouts

You can request up to 2 free callouts from an Allbase approved installer. These requests can include anything from on-site support, to any issues you have within the warranty's coverage period.

Maintenance check

An Allbase approved installer will arrange to visit the site and undertake a free inspection to see how the system is performing. If required a maintenance service will then be carried out to enhance the look performance.

Installers

If you need any help with your DIY project, then you can call on our nationwide network of trained and approved installers. They can either advice you on-site on the day of the installation or provide aftercare support with any problems you may have.

VETTED, TRAINED AND APPROVED

Allbase's nationwide network of approved contractors have gone through a strict application process and are chosen on for their work craft, customer service skills and sound business financials.

By choosing an Allbase Approved Contractor for your project you can be sure the work will be carried out to a high standard using only the highest quality materials.

Inspections

All contractors go through a strict application process which includes company financial and insurance checks along with previous work history analysis.

Charter

Contractors have to agree to our service charter outlining how they are to communicate and interact with customers, providing honest guidance on materials and project details.

Training

All our approved installers have undertaken a thorough training and assessment programme, in classrooms and on-site. Our experienced training team pass on skills that only come with experience.

Products

Our products are made from the highest quality raw materials and use the latest in manufacturing technology. The Basecare+ warranty includes all the benefits from the standard cover including up to 25-year product protection.

FIBRECOAT

The next generation of fibreglass roofing, Fibrecoat is suitable for all flat roofs and can be applied onto new decks or directly over existing surfaces like felt, lead and asbestos.

FIBRELAST

Fibrelast is a GRP roofing system that's been specifically formulated for any new build timber roof application. Fibrelast cures to a highly durable and extremely hardwearing finish.

GRAVELCOAT

Gravelcoat is a single component resin bound surfacing system that comes with a wide range of finishes and provides a modern, unique alternative to traditional materials.

Pricing

Basecare+ provides up to five years of expert support and up to two site visits by a local approved installer. In addition, you’ll get priority access to Allbase experts and a free scheduled maintenance check. Use the slider below to estimate the cost based on the surface area.

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Total surface area covered

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Estimated Basecare+ premium (+VAT)

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Warranty terms

How do I make a Basecare+ claim

You can make a Basecare+ claim/request either from the dashboard when you log in to the website, or by phone with a Basecare representative.

Is the Basecare+ Protection Plan transferable

Just like the other Guarantees, you can transfer a Basecare+ policy to another person. This can be done easily online or with a customer service representative.

Can I extend my coverage after the five years

You can extend the warranty for another five years which reactivates all the benefits including the approved contractor call outs and the maintenance visit.

The best guarantee or warranty is the one you'll never have to use, but just in case, you need to know that it's going to support you when you need it most, which is why we have made all the terms and conditions for Basecare as transparent as possible.

Basecare+ is a limited five-year service and support warranty that's aimed towards the general public for any DIY project using an Allbase system. Warranty holders have access to a dedicated project manager and can request up to two visits from an approved Allbase contractor to assist or troubleshoot the project within the warranty period.

Basecare+ Warranty terms and conditions

To understand the Basecare+ Warranty in more detail, browse and download a copy of the terms and conditions in full.