Guarantee Benefits
Using an Allbase product covers your project in more ways than one. The Basecare installation cover not only provides product coverage but a number of other benefits.
Instant Cover
You become covered the moment your application gets approved, you will receive your documents via email and they can be accessed securely from the Allbase Portal.
Maintenance Plan
Depending on the system, a free maintenance schedule will be generated to ensure surface optimisation throughout the service life of the system.
Easy to Transfer
A Basecare warranty can easily be transferred over to another owner in the event of a house sale, just give us a call and we will arrange for the new paperwork to be generated.
Manage Online
The Allbase Portal allows you to easily download certificates, manage any maintenance, transfer to a different owner, log issues and more.
Easy to Understand
Our Basecare protection plans are easy to understand with no hidden fees or charges, everything is upfront and laid out in plain English.
Dedicated Support
In the unlikely event you have a problem, we're here to help anytime with our customer service and claims representatives.
Installer Network
Expert Installation from our Nationwide Network of Approved Contractors
It's estimated that more than two-thirds of problems associated with newly completed construction work are the result of inadequate workmanship, which is why we check and approve only the best to apply our products and offer Basecare protection.
Vetted, trained and approved
By choosing an Allbase Approved Contractor for your project you can be sure the work will be carried out to a high standard using only the highest quality materials.
Allbase's nationwide network of approved contractors undergo a strict application process and are chosen for their work craft, customer service skills and sound business financials.
Inspections
All contractors go through a strict application process which includes company financial and insurance checks along with previous work history analysis.
Charter
Contractors have to agree to our service charter outlining how they are to communicate and interact with customers, providing honest guidance on materials and project details.
Training
All our approved installers have undertaken a thorough training and assessment programme, in classrooms and on-site. Our experienced training team pass on skills that only come with experience.
Terms & Conditions
What's covered in the installation guarantee
In the unlikely event of failure, the installation guarantee will cover the costs of the Allbase system used and provide installation cover from the approved contractor.
What isn't covered
The guarantee will not apply where the damage or deterioration is not attributed to any defect in the Allbase system or installation provided.
How do i make a claim?
Any claim must be made either through the Allbase Portal, over the phone or by post within 14 days of the fault arising.
The best guarantee is the one you'll never have to use, but just in case, you need to know the one you have is going to support you when you need it most, which is why we have made all the terms and conditions for Basecare as transparent as possible.
The Pro Contractor guarantees to the property owner or tenant that the Allbase system was correctly installed in accordance with the application guidelines and will last for the maximum amount of time stated on the product. In the unlikely event that the system should leak within the first 10 years of this period, due to a defect in the installation, it will be restored to a watertight condition.
Basecare Installation Guarantee terms and conditions
To understand the Basecare Installation Guarantee in more detail, browse and download a copy of the terms and conditions in full.
Ready to get started
Interested in becoming a Allbase installer? register today or contact us for more information.
